Title: Information Technology Consultant Position Type: Fulltime Staff Search Type: External - minimum 7 days Department: 52R000 - Information Technology Division: 4R1000 - Information Technology Position Location: Richmond Campus Driver Classification: Non-Driver FLSA: Non-Exempt Schedule Type: Full Time (37.5 hrs per week or more) Hours Per Week: 37.5 Additional Schedule Details: Posted Salary Grade: Non-Exempt - 44 Retirement: KTRS Contact Person: Mike Wynn Job Summary/Basic Functions An Eastern Kentucky University Information Technology Consultant utilizes in depth knowledge of computer hardware and software to provide excellent customer service in the daily operation of the IT Service Desk as it tests, evaluates and maintains IT equipment. Minimum Qualifications Education: Certification or graduation from a four year college or university. Experience: Two years of related work experience. A combination of education and related work experience which provides the necessary knowledge, skills and abilities may be used to meet the requirements for this position. Licensure & Certifications: Preferred Qualifications: Job Duties: * 40% - Provide excellent customer service to the university community Resolve issues reported to IT Service Desk (both phone calls and house calls) Log customer service requests and issue resolution as appropriate. Confirm customer satisfaction utilizing good customer service techniques. Disseminate information to and from various publics (networking, the service desk, and other EKU administration) Write documentation for anything related to the service desk and software house call services. - (Essential) * 30% - Test, evaluate, and maintain IT equipment. Receive equipment or software for evaluation. Install products for testing utilizing established techniques. Validate functionality and limits of products utilizing accepted techniques. Work with equipment vendors as requested or directed. Consider alternative equipment or software as appropriate based on the results of tests and evaluation. Develop recommendations regarding software or equipment as requested or directed. - (Essential) * 20% - Participate in Technology Support Services Teams Serve as a group member or liaison for TSS teams and committees. Develop, communicate, and encourage new procedures for resolving problems. (Find/develop new tools/solutions). Cross train in other groups, as assigned. - (Essential) * 5% - Ensure continuous learning for self. Assess own learning needs utilizing accepted techniques. Identify learning resources available to meet needs. Identify funding and develop budget as required or directed. Obtain required training materials. Complete the required training. Evaluate learning effectiveness according to established standards. - (Essential) * 5% - Other duties as assigned to insure the efficient operations of the department. Attends meeting or serves on committees as requested. Provides support to "special" projects as requested or directed. Applies unique technical and personal skills, as required, in support of overall departmental operations. . Insures compliance with University policies and other regulatory procedures. - (Essential) Sponsorship: {GenericListType_sponsorship} Funding Source: Institutional Open Until Filled: Yes Special Instructions: AA/EEO Statement Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice. Background Check Statement Offers of employment are contingent upon satisfactory background check.