Information Technology Consultant Apply now Job no: 534419 Work type: Classified Staff Location: Eugene, OR Categories: Information Technology Department: University Housing Classification: Info Technology Consultant Appointment Type and Duration: Regular, Ongoing Salary: $17.17 - $27.27 per hour FTE: 1.0 Review of Applications Begins September 2, 2024; open until filled. Special Instructions to Applicants Please complete the online application, including relevant work history, dates of employment, and education, along with a cover letter. We use that information to determine if applicants meet the minimum qualifications. Please also include three professional references. Candidates will be notified prior to references being contacted. Department Summary University Housing, a department within the Division of Student Services and Enrollment Management, is committed to supporting student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, and social and academic programs for the entire student body to develop community leaders, innovators, and change-makers who will enrich the future. We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience. University Housing units include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million dollar educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget). Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates, and graduate more quickly. Position Summary The Information Technology Consultant oversees the day-to-day communications and services of ResNet, the unit that coordinates internet and computer services provided to residents living in University Housing as well as University Housing administrative staff. The position provides second-tier direct technical support and technology recommendations and is expected to work independently to maintain service delivery standards including managing student workers. Minimum Requirements * This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience. Professional Competencies * Excellent written and interpersonal communication skills; ability to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds. * Experience providing customer support in an IT environment. * Experience with and strong knowledge of Windows and Mac operating systems. * Knowledge of TCP/IP and networking protocols. * Ability to participate in and complete information technology projects and work collaboratively with a team of diverse professionals, clients, and partners. * Familiarity with a multitude of software applications, browsers, platforms, and peripheral devices. * Excellent judgment and the ability to juggle multiple, oftentimes competing priorities. * Proven skills in providing consulting services, with strong problem-solving ability and teaching experience. Preferred Qualifications * Experience with mobile device management. * Experience with Helpdesk operations in a Higher Education environment. * Supervisory experience, preferably with student hiring responsibility. * Experience with a broad range of computer hardware, POS systems, printers, and mobile devices. * Experience in providing advanced technology troubleshooting in a large organization. * Bachelor's degree. FLSA Exempt: No All offers of employment are contingent upon successful completion of a background check. This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits. The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.