: The Information Technology Services strives to be a strategic, innovative, and best‐in‐class IT organization that provides a leading‐edge technology environment for students, faculty, and staff to advance the University's mission, vision, and goals. We seek an exceptional individual to join our IT-Information Learning Common team as the Information Technology Consultant - Foundation. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Under direct supervision, the Information Technology Consultant provides consultative computing support to the campus community through the helpdesk phone and in person. Develops timely and practical solutions to a variety of user problems. Provides technical computing support and resolution to faculty, staff, and students via the phone, chat, email, and in person on different operating system platforms, including but not limited to, Windows, Mac, iOS, and Android. Provides support for IT-supported software and other cloud-based applications and services. Ensures the computer labs are set up properly. Tests and evaluates new technologies and applications and provides report to appropriate supervisor. Enforces lab policies and guidelines. Provides assistance on the use of laser and wireless printing for desktop and laptop users within the campus. Makes and deploys images for both Mac and PC Operating Systems. Assist with leading and mentoring student assistants. Creates and maintains student working schedules. Conducts student interviews and makes recommendations for new hires. Coordinates and conducts new student hire training and on-the-job training schedules. Creates reports for supervisors and updates website. Other duties as assigned. Essential Qualifications Bachelor's degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field or four years relevant full-time experience or an associate's degree in a related field with two years of relevant full-time experience. Basic knowledge of the specialty work area demonstrated by an understanding and use of general principals and terminology. Demonstrated understanding of the standard technology and systems in place with the capability of supporting and operating the technology. Ability to recognize problems, identify possible causes, and refer to appropriate party for resolution. Ability to solve problems where precedents exist, and acquire knowledge in related specialties. Demonstrated ability to work as a team member. Ability to effectively communicate, both verbally and in writing. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Jul 11 2024 Pacific Daylight Time Applications close: Aug 15 2024 Pacific Daylight Time