Software Quality Assurance Manager – Hybrid R0045280

Summary:

The Wolters Kluwer Digital Experience Group co-creates products and solutions with Wolters Kluwer businesses around the globe to serve professionals in the Legal, Tax, Health, Finance and Compliance sectors. This wide and growing array of solutions supports business units in building and expanding their online product portfolios. The Digital Experience Group provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

Hybrid: Eight days a month we come together in our office to experience the value of connecting with colleagues. You will report to the Associate Director, Software Quality Assurance and work under the leadership of the VP, GA Platform Development.  #LI-Hybrid

Required Job Qualifications (Minimum):

• Education: Bachelor's degree (B.E/ B Tech. Computer Science or Equivalent) from a four-year college or university, or equivalent, Masters a plus

• Experience: Minimum 8+ years of relevant QE and automation testing experience, minimum of 3 years in leading QE Teams in an Agile environment.

• Strong leadership and mentoring skills

• Knowledge of Testing SOA Based Applications Knowledge of or experience with test automation (Tosca, Sahi, Protractor, Cucumber and Selenium)

• Hands on Command with Scripting Languages, preferably JavaScript.

• Knowledge of Test Management Solutions like QTest, Xray with JIRA

• Experienced services test automation using any Framework e.g.: Jest, Jasmine, SoapUI, Rest Assured, Junit/TestNG.

• Experienced in performance testing (JMeter, LoadRunner)

• Good understanding of Continuous Integration/Continuous Delivery (CI/CD) and automation tools in DevOps approach and Jenkins is a definite plus

• Proactive assessment of potential problems that may impact quality deliverables, or schedule.

• Coordinate with the onshore team and business to clarify offshore questions.

• Prominent level of attention to detail, creative problem solving, and capacity to work on a team.

• Familiarity working with scrum agile method of work Passion for research, problem solving, and high-quality deliverables.

• Positive, collaborative team player with excellent verbal and written communication skills.

• Self-motivated with a strong work ethic and a desire to continuously learn and improve.

We are looking for self-motivated and passionate professionals that will perform the following responsibilities:

• Work as a member of the WK (WOLTERS KLUWER) dXg Platform Engineering Team to help support an effective QE (Quality Engineering) capability to underpin and support Projects, Programs, and the management team's strategic goals.

• Provide direction to QE Analysts to successfully plan and execute QE Programs.

• The QE Manager, will report to the Sr QE Manager

• Participate in program planning and provide technical reviews and provide feedback on Requirements, Design Documents and Specifications, and Project Plans and Initiatives from a Quality Engineering and testing perspective.

• Coordinate efforts within the QE Team to increase the use of automation and related tools to increase reliability, repeatability, quality, and time to market

• Assist QE Analysts in reviewing Business Requirements and Software System Designs for gaps and testability.

• Develop effective and efficient Test Strategies to support Development Programs, Projects, and Prototyping activities

• Assist QE Analysts in troubleshooting and identifying root cause of issues uncovered during testing

• Create Test Strategies that define the testing scope and approach for projects

• Assist QE Analysts in developing and defining test data requirements to execute defined test strategies.

• Direct the day-to-day QE deliverables for the QE projects

• Conduct daily/weekly Issue Review Meetings

• Represents QE for Assessment phase of assigned projects to assemble estimates

• Proactively determine more efficient test approaches to increase quality and reduce overall QE costs

• Develop end-to-end test plans with other teams to ensure complete system testing coverage

• Generate project status reports

• Participates in yearly team objective progress

• Participates in Escaped Defect Analysis process and maintains all quality data

• Maintain all Atlassian JIRA & Tricentis qTest project setup and data maintenance for projects

• Independent QE thought leadership to drive evolving QE processes

• Identify meaningful gaps in the QE process on an on-going basis that will drive measurable improvements in QE testing effectiveness and reduced defects into UAT (User Acceptance Testing) and Production

• Ensure team goals are set and tracked periodically for completion.

• Take care of team's technology and soft skills growth via appropriate engagement.

• Have regular discussions with team members and provide constructive feedback.

• Facilitate discussion and conflict resolution.

• Participate proactively in setting up development goals, maintaining group standards, tools, and best practices.

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. 

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020 , we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all responsibilities and requirements.  The job description provided is subject to revision and modification at any time.

Compensation: