Job Description What would you do? - The Specifics * Ensures high quality customer service while following all safety protocols. * Ensures a smooth flow of customers through the store. * Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. * Processes and understands managed care plans while obtaining document information from the insurance company as needed. * Provides customers basic and accurate information. * Schedules and confirms appointments, follow-up visits and classes. * Files all patient records daily and pulls patient files for the next day's appointments. * Checks order status and notifies customers when orders are in or of any delays. * Keeps reception area tidy and presentable with all necessary materials. * Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. * Participates in regularly scheduled mandatory communication meetings.