Property Come grow with us! Exciting opportunities await at the brand new SpringHill/TownePlace Suites by Marriott Avon Vail Valley in beautiful Avon, Co! Join our dynamic team and be a part of creating a memorable guest experience from the beginning. Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do. We offer all of our employees the following benefits: * Highly competitive wages * Free Parking * Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hosptiality Portfolio hotels * 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: * Paid Time Off (PTO) * Unlimited Paid Time Off (PTO) rollover * Paid Time Off (PTO) cash out options * Comprehensive employee benefit/insurance programs * Company paid life and AD&D insurance * Tuition reimbursement * 7 Paid Holidays The SpringHill/TownePlace Suites by Marriott Avon Vail Valley is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA We are looking for a highly motivated individual to join our Front Office team as Front Office Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: * Help guests discover their "Wanderlust" experience * Provide exceptional customer service by being engaging and taking sincere interest * Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established * Help to resolve problems and "WOW" guests through recovery when things aren't quite right * Supervise daily shift process ensuring all team members adhere to standard operating procedures * Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests * Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day * Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation * Maintain the Sundries shop, keeping up with inventory and ordering as necessary * Training all new Front Desk Agents to provide exceptional customer service * Promote and sell special hotel programs * Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information * Be knowledgeable of all emergency procedures and policies * Maintain house bank * Communicate all pertinent information to manager on duty * Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds * Assist other departments as needed Qualifications High school diploma Prior leadership experience preferred Prior hotel experience required Prior Marriott/Fosse experience preferred Available for am/pm shifts including weekends and holidays required Compensation Range The compensation for this position is $27.00/Hr. - $27.00/Hr. based on qualifications and experience.