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Review Vacancy Date Posted 12/23/24 Applications Due01/08/25 Vacancy ID176158 * Basics * Schedule * Location * Job Specifics * Contact NY HELPYes AgencyLabor, Department of TitleOffice Assistant 2 Customer Service - Albany (NY HELPS) Occupational CategoryClerical, Secretarial, Office Aide Salary Grade09 Bargaining UnitASU - Administrative Services Unit (CSEA) Salary RangeFrom $41399 to $50884 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 155 Washington Avenue 3rd Floor City Albany StateNY Zip Code12210 Duties Description As an Office Assistant 2 Customer Service, you will perform complicated clerical and office support activities that require substantive knowledge of the program and/or of the programs governing laws, rules, and regulations. You will process sensitive applications, requests, or inquiries in which management or executive staff may be contacted. You will perform activities that may require coordination with internal or external parties. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications. NY HELPS Non-Competitive Minimum Qualifications: One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public. It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at https://www.cs.ny.gov/help/ (copy and paste in browser) to register today, in three easy steps. Competitive Minimum Qualifications: A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone. Subsequent 55 B/C Qualifications: A subsequent 55b/c appointment may be considered if you have one year of permanent or contingent-permanent service in a Grade 7 or higher determined to be similar by Civil Service and have a current Civil Service 55b/c approval letter. Reassignment Qualifications: Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in an Office Assistant 2 Customer Service; if you have less than one year, you must be reachable on the eligible list for this location, if one exists. 70.1 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 7 or higher determined to be similar by Civil Service. Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/ . Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders. Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above. If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov. Telecommuting is available and can be discussed during the interview. We offer a comprehensive benefits package, including: * 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year * Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage). * Choice of several affordable and competitive health insurance plans * Dental and vision insurance plans at no additional cost * Membership in the NYS Employee's Retirement System * NYS Deferred Compensation Investment Plan * Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees) * Eligibility to apply for tuition reimbursement for qualifying employees and courses * Paid Parental Leave Our mission is to provide outstanding services to our customers-the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York's businesses. We empower and protect New York's workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce. Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area. Some positions may require additional credentials or a background check to verify your identity. Name Michelle Lavigne Telephone 5184571020 Fax EFax: 5184742871@fax.ny.gov Email Address labor.sm.personnel.DEWSRecruitment@labor.ny.gov Address Street 1220 Washington Avenue Harriman State Office Campus, Building 12, Room 561 City Albany State NY Zip Code 12226 Notes on ApplyingAll candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by January 8, 2025 and submitted via email to labor.sm.personnel.DEWSRecruitment@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12226. You must include, Vacancy ID 176158, Office Assistant 2 Customer Service - Albany (NY HELPS), in the subject line of your email. Failure to do so may result in a delay of processing your application. Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity. New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity and Inclusion (ODEI), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at response@oer.ny.gov.