Job Title: Graduate Student Employee Biweekly - Student Success Software Marketing and Customer Support Specialist Job Classification: Graduate Student Employee Biweekly Department: Center for Academic Success and Engagement Hiring Manager: Carroll Crowson Contact: Carroll Crowson Work Schedule: ~20 hours per week (could be fewer), flexible working schedule and option to work remotely. Desired Length of Employment: Fall/Ongoing Pay Rate: 15/hr Job Description: The purpose of this position is to support the work of Baylor's Application Administrator for the EAB Navigate platform. Duties and Responsibilities: Serves as first point of contact for inquiries. Reviews and responds to ticketing requests. Summarizes data needs. Provides administrative configuration support for specific areas of the platform. Coordinates Navigate events, including onsite visits from EAB team as well as scheduling ongoing Navigate training series, working group meetings, etc. Leads Navigate communication efforts, including publishing monthly Navigate newsletter. Develop marketing campaign for Navigate Student app. General Qualifications: Must be enrolled in a graduate program at Baylor. Must adhere to strict confidentiality and ethical guidelines. Must be able to work independently and follow structured deadlines. Must be detail-oriented. Must provide friendly customer service. Must have excellent communication and marketing skills. Experience in marketing, data analysis, customer service a plus. Pay rate is $15 per hour based on Graduate level student and level of professionalism required for role. Employer: Baylor University Work Location: Sid Richardson, West Wing Basement with option to work remotely.