General Summary This posting will remain open until the position is filled. Priority consideration for application received by January 05, 2025. The Program Assistant for Advising, Career & Transfer Services Department is the primary point of contact for current students seeking general academic advising, and career and transfer services. The Program Assistant greets students in the reception area and helps guide them to the appropriate service to meet their needs and connects with Academic Pathway Advisors, Peer Navigators, or Specialists. The Program Assistant assists students by monitoring virtual lobbies, answering the phone, responding to emails, voice mails and text message campaigns. The Advising, Career & Transfer Services Department supports students in course selection, enrollment, and determining degree and/or transfer requirements. The Advising, Career & Transfer Services is part of the Advising and Enrollment Unit of the Student Services Division. The person in this position is expected to be knowledgeable of college programs, services, policies and processes, as well as provide support to other departments as needed to facilitate student retention. This position is a classified full-time position, which is eligible for overtime. Schedule: Mon, Wed, Thurs: 8am-5pm (30 min lunch) Tues: 8am-6pm (1hour lunch) Fri: 8am-2pm (30 min lunch) Modality of work: On-campus Salary Information: The above salary range reflects the starting step of Range 37 (Step C) and ending step (Step M) salary for this classified position and includes a5% King County compensation provision. As a new employed classified employee, based on annual increments, it will take 5 years to reach Step L on the salary schedule, 11 years reach step M on the salary schedule. This does not reflect any contractual changes, legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future. Essential Tasks Reporting to the Program Manager of Advising, Career and Transfer Services this position will: Direct Service Support (80%) * Greet visitors and guide students to appropriate services; * Triage students' immediate needs; * Answer the phone and return phone calls; * Check students in for drop-ins and appointments notify advisors; * Schedule appointments for team members; * Assist students with ctcLink processes and navigating the college website; * Make referrals to Student Services departments and connect students proactively. Administrative & Operational Support (5%) * Maintain advising webpages with current information; * Draft correspondence to students regarding events or milestones; * Initiate supply purchases, room reservations, or travel requests; * Maintain a welcoming, organized office space. Data Management & Reporting (5%) * Track services and maintain reports on the number of students served; * Send follow-up surveys and compile results for leadership; * Update student records with notes, milestones, or to-do lists. Collaboration & Professional Development (5%) * Confer with staff regarding policy interpretation or college procedures; * Participate in meetings, professional development, and committees. Event Support & Outreach (5%) * Draft correspondence for advising events or milestones; * Provide logistical support for events as needed. Ability to: * Represent the college positively with professionalism; * Navigate an electronic environment utilizing ctcLink, Aviso, Google Suite, MS Office and WordPress; * Communicate clearly, and succinctly in writing and verbally; * Coordinate multiple priorities and interfaces with students (phone, email, virtual lobby and front desk); * Maintain a welcoming, positive environment, ensuring each visitor is acknowledged and welcomed; * Thrive in a multi-cultural, fast-paced environment; * Establish relationships with colleagues and contribute to a positive work environment; * Work virtually/remotely and in person on campus. Knowledge, Skills: * Knowledge of college programs, services and processes; * Cross-cultural communication skills; * Demonstrate strong organizational and time management skills. Qualifications Minimum Qualifications: * High school Diploma or GED equivalent; AND * Two years of full-time clerical experience; OR * Equivalent education/experience. DESIRED QUALIFICATIONS: * Associate degree; * Experience in a community college; * Front desk experience. Supplemental Information Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. THE COLLEGE Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students -- a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees. MISSION AND VISION As an essential part of ourmission and vision, diversity, equity and inclusion are promoted and fostered in all aspects of college life. APPLICATION PROCEDURE Your online application must include the following to be considered complete: 1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position; 2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for theposition; 3. A one-page response to the Supplemental Question. CONDITIONS OF EMPLOYMENT: * National Criminal Background Check may be required; * This position is covered under the Washington Public Employees Association (WPEA)bargaining agreement. APPLICATIONS MUST BE FILED ONLINE AT: https://www.governmentjobs.com/careers/highline NEED APPLICATION HELP? Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time. HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status. REASONABLE ACCOMMODATIONS The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service. TITLE IX POLICY Highline College complies with Title IX regulations. For details on our policies, see our websitehttps://humanresources.highline.edu/faculty-and-staff/policies/title-ix/ The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.