Job Description The Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. Duties and Responsibilities: · Forecasts goals and objectives for the department and strives to meet them. · Hires, trains, motivates, counsels, and monitors the performance of all parts department staff. · Prepares and administers an annual operating budget for the parts department. * Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public. * Establishes pricing parameters in each customer category that generate sufficient gross profit, produce a satisfactory profit while maintaining customer loyalty. * Establishes individual parts inventory levels and balances them for maximum turnover. · Ensures that parts inventory turns. * Monitors and adjusts inventory to minimize obsolescence. * Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory. * Supervises stock order procedures. * Sets and enforces a policy on the special ordering or parts. * Analyzes sales, expenses, and inventory monthly to maintain profit goals. * Develop a lost sales tracking report. * Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers. * Develops sales promotions. * Takes advantage of all manufacturers' inventory co-op advertising. * Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction. * Handles customer complaints immediately and according to the dealership's guidelines. * Ensures that all dealership purchases are properly accounted for before payment is made. Assists in the collection of past-due accounts * Supervises custodians to ensure that work area is kept clean. * Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know. * Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales. * Maintains professional appearance. * Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.