Information Technology Consultant 2 Apply now Job no: 534539 Work type: Classified Staff Location: Eugene, OR Categories: Information Technology, Operations/Infrastructure, Computer and Information Science Department: Information Services Classification: Info Technology Consultant Appointment Type and Duration: Regular, Ongoing Salary: $21.59 - $40.03 per hour FTE: 1.0 Review of Applications Begins October 14, 2024; open until filled Special Instructions to Applicants To be considered for this position, submit a complete application that includes a resume and cover letter addressing how you meet the minimum and preferred qualifications. Department Summary Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon. Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility. The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university. Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures. Position Summary Reporting to a USS Administration Support Manager, this position will handle technology support requests from university administrative staff, including provisioning and troubleshooting of computers and peripherals, network interfaces, operating systems, productivity and enterprise applications, and cyber security and general orientations. This position works independently within the USS Academic South team to provide Tier 1 and Tier 2 technical support for the unique software and hardware needs of the UO Libraries, including support for the Price Science Commons VizLab, KIC Scanners, the Gaming Center, and support for the Fourwinds digital signage software and hardware. Additionally, this position works with the USS Academic South support team to provide technical support for its academic portfolio. We welcome applications from candidates with diverse professional backgrounds, and we acknowledge that the professional competencies for this role can be developed through a variety of ways. Essential Personnel: This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times. Minimum Requirements This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience. Professional Competencies * Excellent problem-solving skills. * Ability to analyze information and diagnose situations and configurations to maximize the functionality of hardware and software systems. * Excellent communication skills and ability to disseminate information verbally, in written form, and across an array of multimedia types. * Ability to work and communicate effectively with faculty, staff, and students from a variety of diverse backgrounds. * Ability to cooperatively work with others and lead joint projects. * Maintain a respectful workplace and model a positive and proactive attitude. Preferred Qualifications * Experience managing customer support requests using an IT Service Management system. * Experience and knowledge working in higher education IT. * Experience with enterprise device management, using enterprise device management tools such as SCCM and JAMF. * Experience with supporting end user computers in a professional work environment. * Familiarity and experience with videoconferencing concepts and technologies. * Experience in writing knowledge base documentation. * Experience with project management concepts and practices. * Experience with ITSM/ITIL concepts, including Incident and Change Management. FLSA Exempt: No All offers of employment are contingent upon successful completion of a background check. This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits. The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.