33725 Walker Road, Avon Lake, OH 44012




**Assistant Service Manager**

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**Very Competitive Pay Plan + Great Benefits**

**Experience in an Automotive Service Department is a HUGE PLUS!**

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** is HIRING NOW and seeking a dedicated and knowledgeable Assistant Service Manager to support the leadership of our state-of-the-art Service Center *in Avon Lake, OH*. *In this critical role, you will* assist in overseeing daily service operations, optimizing efficiency, and ensuring an outstanding customer experience *at every stage of the service process.
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We’re looking for a proactive*, organized professional with experience in automotive service (preferred), strong leadership skills, and a passion for delivering top-tier customer service. *If you thrive in a fast-paced environment, enjoy developing high-performing teams, and are committed to fostering a positive, customer-centric culture, we encourage you to and become a key part of our success!
*Why Choose Us?*
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Under the new ownership of Catskill Automotive Partners, LLC, founded in January 2024, Avon Lake Chrysler Dodge Jeep Ram is *redefining the car ownership experience by placing customer centricity at the forefront of** **everything we do.* Our focus on modern technology, streamlined processes, and a talented team creates a dealership environment that prioritizes customer satisfaction and positivity. We are passionate about delivering exceptional service while making a meaningful impact on the communities we serve. If you're looking to be part of an innovative, customer-centric team, we’d love for you to join us!
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*We offer:*
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* *Very competitive pay plan *with performance-based bonuses and incentives—Tell us about your experience at your interview!
* *Full-time Position*
* Medical, Dental, Vision, and Life Insurance
* *Paid Vacation and Sick Days*
* *401(k) Retirement Plan – *With company match
* *State-of-the-art Service Center *with advanced technology and equipment
* *Growth Opportunities: We are dedicated to your professional development in the thriving automotive industry*
* Employee Discounts on Products, Services, and Vehicle Purchase Plans
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Responsibilities—Assistant Service Manager:

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* Oversee and manage the daily operations of the Service Department to ensure maximum efficiency and customer satisfaction.
* Supervise, train, and mentor a team of service technicians and advisors to ensure high-quality work and exceptional customer service.
* Ensure that all service work is completed according to dealership and factory standards.
* Monitor key performance indicators (KPIs) such as customer satisfaction (CSI), technician productivity, and department profitability.
* Manage service department schedules, ensuring optimal staffing and timely completion of work orders.
* Handle customer concerns and complaints in a professional and efficient manner.
* Work closely with the Parts Department to ensure parts availability and inventory management.
* Review and approve service orders and estimates, ensuring accuracy and proper documentation.
* Maintain compliance with dealership policies, factory requirements, and safety standards.
* Stay up to date with automotive industry trends and technologies to provide relevant solutions.
* Drive and support factory and dealership-sponsored training programs for service team development.
* Maintain cleanliness and organization of the Service Department, ensuring a safe and productive work environment.
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Qualifications—Assistant Service Manager:*
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* *Proven experience as in the Automotive Service Department or in a similar leadership role is preferred but not required.*
* Strong understanding of service department operations, including workflow, customer service, and profitability.
* *Excellent leadership skills with the ability to motivate, develop, and help lead a team.*
* Exceptional customer service skills with a focus on CSI (Customer Satisfaction Index).
* *Experience with Tekion is a PLUS!*
* *Previous Service Experience with CDJR is a PLUS.*
* Strong organizational, communication, and problem-solving skills.
* Ability to manage multiple tasks in a fast-paced environment while maintaining high standards.
* Proficiency in DMS software and understanding of automotive service operations.
* High school diploma or equivalent required; additional automotive certifications or management training is a plus.
* *Upload your resume and complete the online assessment for immediate consideration!*
* Valid driver’s license with a good driving record.
* Must be authorized to work in the U.S. without sponsorship and be a current resident.
* Must pass pre-employment screening.

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If you are ready to take the next step in your career and join a company that puts its personnel and customers at the center of all decisions, *
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We are an Equal Opportunity Employer.*
* *All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.