Business Operations Analyst Job Description
Overview
An business operations analyst is responsible for using data to identify and provide recommendations for solving issues related to the performance of activities within the scope of operations team. They will often work in collaboration with sales and engineering departments (among others) to improve business processes performance, enhance work engagement, and overall identify opportunities and solutions for a more effective and efficient work flow. They are responsible to know company policies and business process, to be able to analyze data and information and create reports to share information with management.
Steps to take to start your career as a Business Operations Analyst and other jobs like it
- It’s usually required to have a degree in business administration, marketing, or a related field to build a solid foundation for a career in sales operations. Sales operations professionals should possess strong analytical, problem-solving, and communication skills. Building strong negotiation and influencing skills are also essential.
- Understand the various stages of the sales cycle, from lead generation to closing deals, and how sales operations support these processes. Gain proficiency in using CRM software, such as Salesforce, HubSpot, or Microsoft Dynamics, which are commonly used in sales operations to track customer interactions, manage leads, and generate reports.
- Attend industry events, join professional associations, and connect with professionals working in sales operations to learn about job opportunities and gain insights into the field. Stay updated on industry trends, attend training programs or workshops, and pursue certifications related to sales operations to enhance your knowledge and skills in the field.
- Look for internships or entry-level positions in sales operations ideally but gaining any experience in an office or any corporate business function is important to add to your resume. Many sales operations professionals begin their careers in entry level sales roles to gain firsthand experience and understand the sales process. Experience in operational roles, such as data analysis, process improvement, or project management, can also be valuable for transitioning into sales operations. Corporate finance is another potential area to transition from as well.
Sales Operations Skills You Should Know
Really understanding how to apply technology to how we get work done, meaning working with our IT partners in terms of applying, whether it's, you know, in today's world, Gen AI or just systems workflow. Definitely being personable. Understanding how the business is put together, understanding financials, because in a sales operations role you definitely deal with the revenue execution component of a company. And so understanding all the elements of what drives those financials is extremely critical as well.
The Pros of Sales Operations
A pro for this role is I'm interacting with the sales team. I mean, sales teams typically have a budget. They do a lot of fun events. I get to go on a lot of golf excursions. Dealing with customers is certainly a benefit. Really understanding and being connected to what their requirements are, what they need, and helping them be successful. I find that extremely rewarding.
The Challenges of Sales Operations
The hours sometimes, because any global role you're going to find yourself on a lot of early and late phone calls, a constant balance of trying to keep multiple stakeholders happy when they all have little different objectives, but really trying to find that happy medium there. So that can be fun, but sometimes that can be coming from a day and finding that you haven't made anybody happy, including yourself. So I think that's definitely a downside of the role.
Tip For Any Sales Role: Learn to Negotiate
Anytime you're trying to sell an idea, you are absolutely negotiating. There are trade-offs. There are ways to influence people. It's not about being right. It's about getting the outcome that you want to happen. And sometimes that requires a little bit of maneuverability, the ability to think three or four steps ahead. It's more about that ability to pull the different ideas from a bunch of individuals, how to make a good argument, how to navigate a conversation to where you want it to go.
Career Benefits of Operations Roles
When working in an operations role, whether it's in supply chain or the business unit or marketing, nn element of being in an operational role shows that you have the ability to influence. You typically understand metrics and analytics, and no two days are ever alike. So in an operations role, honestly, every single day is a new opportunity and a new problem to solve and a new challenge, and I find that extremely rewarding.
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Education you need to become a Business Operations Analyst
These are the most common degrees or certificates earned by Jobtrees users prior to becoming a Business Operations Analyst
There may be other required degrees or certifications needed for this job. The below info shows you the most commonly desired education level from employers when hiring for this job.
- Bachelor of Arts (b.a.) in Communications
- Bachelor of Engineering (b.eng.) in Electrical Engineering
- Bachelor of Science (b.sc.) in Mechanical Engineering
- Bachelor of Science (b.sc.) in Psychology
- Bachelor of Science (b.sc.) in Human Biology
Annual Pay Estimate for Business Operations Analyst and Other Important Info
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