Call Center Manager Job Description
Overview
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The Call Center Manager oversees the call center, and creates a welcoming and motivating environment for the employees. Their role is to lead their employees to ensure maximum productivity and quality of service on all calls recieved. Their responsibilities are to plan and implement a strategy to resolve issues, identify the bottlenecks that are happening in the services and improve them by coming up with solutions, train the new call center employees, build professional relationships with employees, and make sure employees are reaching their targeted service goals.
Steps to take to start your career as a Call Center Manager and other jobs like it
- Mastering the skills of communication, leadership, problem-solving, time management and empathy will help you not only with the customers you help, but the team you will lead in your future role.
- Network with professionals in the customer service field by attending industry events and joining relevant professional associations. Seek an experienced customer service professional as a mentor to aid your development.
- Consider starting as a customer service representative. This entry-level position will provide you with valuable hands-on experience in dealing with customers and understanding the workings of a customer service department.
- It's not usually a strict requirement but having a bachelor's degree is advantageous for future career growth. At least consider taking courses in business management, customer service, communication, and leadership to grow your knowledge base.
Customer Service:
I really really feel that customer service and member success is such a vital part of the backbone of companies and when those teams are successful you see entire companies thrive.
Responsibilities:
I support a team that is supporting our members which means I'm still getting to do like the member success thing but my members are my team so my goal is to ensure that my team is happy and feel supported so that they can turn around and make sure our members feel happy and supported
Perks of Customer Service:
One of the wonderful things about customer service is it really can be done anywhere. If you have a computer and you have internet connection you can support people and I really really love that flexibility not just for me but for my team.
Career Requirements:
Being amazing at customer service is absolutely paramount to being successful in this role and that's not enough. You have to really really be passionate about the people behind what you're doing whether those are customers or it's your team or it's folks within the rest of the organization.
Management Tip:
As the manager it's your job to match your managerial style to what they need and that may mean you manage in two, three, twelve, fifteen different managerial styles but that's going to help number one create the best work experience for your team and number two that's going to make everything just run a little bit smoother.
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- Call Center ManagerGroundworksIrving, TX, United StatesPosted: Aug 22, 2024
- Call Center ManagerWest Shore HomeMechanicsburg, PA, United StatesPosted: Aug 22, 2024
- Call Center ManagerResurgens OrthopaedicsCarrollton, TX, United StatesPosted: Aug 22, 2024
- Temporary Assistant Call Center Manager - ES (Athe...MAXIMUS, Inc.Athens, TX, United StatesPosted: Aug 20, 2024
- Utility Billing and Call Center Manager (Assistant...City of Lincoln, NELincoln, NE, United StatesPosted: Aug 19, 2024
- Call Center ManagerCFG BankBaltimore, MD, United StatesPosted: Aug 17, 2024
- Call Center ManagerAramark Corp.Cleveland, OH, United StatesPosted: Aug 13, 2024
- Call Center ManagerARAMARK Refreshment Services, Inc.Cleveland, OH, United StatesPosted: Aug 13, 2024
- Call Center ManagerWest Shore HomeMechanicsburg, PA, United StatesPosted: Aug 10, 2024
- ICS Call Center ManagerAccentureSaint Petersburg, FL, United StatesPosted: Aug 8, 2024
- ICS Call Center ManagerAccentureSeattle, WA, United StatesPosted: Aug 8, 2024
Education you need to become a Call Center Manager
These are the most common degrees or certificates earned by Jobtrees users prior to becoming a Call Center Manager
There may be other required degrees or certifications needed for this job. The below info shows you the most commonly desired education level from employers when hiring for this job.
- Bachelor of Arts (b.a.) in Communications Studies
- Associate Degree in Associate of Arts
- Bachelor of Engineering (b.eng.) in Manufacturing Engineering
- Bachelor of Arts (b.a.) in Physics Education
- Associate Degree in Criminal Justice
Annual Pay Estimate for Call Center Manager and Other Important Info
See how many years Call Center Manager's are in their job, how much they make, how long it took to get there and how available this job is in terms of open positions.
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