Customer Success Director Job Description
Overview
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The Customer Success Director leads customer success managers, and ensures they are trained to provide superior support to their client base. Their role is to have a deep knowledge of their client's business aspirations and success criteria in order to provide support with additional products. Their responsibilities are to build and foster professional relationship with all clients on all contact levels, consult with customers on a regular basis to ensure business well-being, act as a liaison between the customer and other teams to prioritize issues or take feedback, and present customers with better opportunities.
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- Director, Customer Success Insights LeaderNielsenIQBentonville, AR, United StatesPosted: Sep 5, 2024
- Executive Director, Customer Success - Sapphire Re...JPMorgan Chase & Co.Wilmington, DE, United StatesPosted: Sep 5, 2024
- Executive Director, Customer Success - Sapphire Re...JPMorgan Chase & Co.New York, NY, United StatesPosted: Sep 5, 2024
- Associate Client Director, Customer Success Insigh...NielsenIQBentonville, AR, United StatesPosted: Sep 5, 2024
- Director, Customer Success ManagementSalesforce.com, Inc.Indianapolis, IN, United StatesPosted: Aug 31, 2024
- Director, Customer Success ManagementSalesforce.com, Inc.Seattle, WA, United StatesPosted: Aug 31, 2024
- Director, Customer Success ManagementSalesforce.com, Inc.Chicago, IL, United StatesPosted: Aug 31, 2024
- Director, Customer Success ManagementSalesforce.com, Inc.Atlanta, GA, United StatesPosted: Aug 31, 2024
- Senior Director, Customer Success ManagerSalesforce.com, Inc.Indianapolis, IN, United StatesPosted: Aug 30, 2024
- Senior Director, Customer Success ManagerSalesforce.com, Inc.Bellevue, WA, United StatesPosted: Aug 30, 2024
- Senior Director, Customer Success ManagerSalesforce.com, Inc.Atlanta, GA, United StatesPosted: Aug 30, 2024
- Senior Director, Customer Success ManagerSalesforce.com, Inc.Chicago, IL, United StatesPosted: Aug 30, 2024
Education you need to become a Customer Success Director
These are the most common degrees or certificates earned by Jobtrees users prior to becoming a Customer Success Director
There may be other required degrees or certifications needed for this job. The below info shows you the most commonly desired education level from employers when hiring for this job.
- Bachelor of Science (b.sc.) in Computer Science
- Master Degree in Computer Science
- Master of Business Administration (M.B.A) in General Management
- Master Degree in Computer and Systems Engineering
Annual Pay Estimate for Customer Success Director and Other Important Info
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