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Guest Services Supervisor Job Description

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Overview

guest services supervisor
12
The number of occurrences in our database.
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A Guest Services Supervisor oversees the front desk staff, and ensures outstanding customer care at all times. Their role is to answer inquiries from guests, accept bookings, and efficiently resolve guest problems and complaints while demonstrating a sense of urgency. Their responsibilities are to supervise the periodic shift process, ensure all team members adhere to official operating procedures, confirm telephone calls, wake-up calls, and messages for visitors are handled in a quick, efficient and professional manner, maintain the front desk log book and the hotel log book, and supervise the business center to ensure the area is clean and guest ready at all times.

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Examples of Current Open Guest Services Supervisor Positions
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indeedImg
Avg Pay: $32K
Jobs: 321
glassdoor
Avg Pay: $42K
Jobs: 39,273

Education you need to become a Guest Services Supervisor

These are the most common degrees or certificates earned by Jobtrees users prior to becoming a Guest Services Supervisor

There may be other required degrees or certifications needed for this job. The below info shows you the most commonly desired education level from employers when hiring for this job.

  • Bachelor of Science (b.sc.) in Hospitality Management
    The number of occurrences matches with Guest Services Supervisor in our database.
    Avg. Duration:47 monthsAvg. Fees:$25,411Type:Mostly full timeView more on Studyportals
  • Master of Science (m.sc.) in Environmental Science
    The number of occurrences matches with Guest Services Supervisor in our database.
    Avg. Duration:15 monthsAvg. Fees:$24,838Type:Mostly full timeView more on Studyportals
  • Bachelor of Science (b.sc.) in Management
    The number of occurrences matches with Guest Services Supervisor in our database.
    Avg. Duration:48 monthsAvg. Fees:$28,989Type:Mostly full timeView more on Studyportals
  • Bachelor of Arts (b.a.)
    The number of occurrences matches with Guest Services Supervisor in our database.
    Avg. Duration:48 monthsAvg. Fees:$17,700Type:Mostly full timeView more on Studyportals
  • Associate Degree in General Studies
    The number of occurrences matches with Guest Services Supervisor in our database.
    Avg. Duration:30 monthsAvg. Fees:$18,910Type:Mostly full timeView more on Studyportals
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Annual Pay Estimate for Guest Services Supervisor and Other Important Info

See how many years Guest Services Supervisor's are in their job, how much they make, how long it took to get there and how available this job is in terms of open positions.

2.7 years
$37K
The average years of experience in the workforce prior to having this role
3.38 years
Experienced
The average number of roles it took our users to get to this one
4
589 out of 4016

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Career Paths for Guest Services Supervisor

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Jobs to start your career in becoming a Guest Services Supervisor

These are the most common roles Jobtrees users had to start their career that eventually lead them to Guest Services Supervisor. If you’re looking to get into this career these are jobs to consider to get your start. We’ve included below some current open job postings that match those roles. Click to search for more.