Support Engineer Job Description
Overview
Support engineers (also known as customer support engineers, and technical support engineers) assist customers with product questions and concerns. Support engineers are experts in a company's products, and help customers when they have problems with the product, and if possible help the customer customize the product. They help customers work through technical or functional product difficulties, maintain procedural documents and reports, create knowledge articles for recurring and known issues, communicate with end users, prioritize customer issues, take preventive action, and ensure production is working smoothly.
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Education you need to become a Support Engineer
These are the most common degrees or certificates earned by Jobtrees users prior to becoming a Support Engineer
There may be other required degrees or certifications needed for this job. The below info shows you the most commonly desired education level from employers when hiring for this job.
- Bachelor of Science (b.sc.) in Mechanical Engineering
- Bachelor of Science (b.sc.) in Computer Science
- Bachelor of Arts (b.a.) in Physics Education
- Bachelor of Engineering (b.eng.) in Computer Engineering Technology
- Bachelor of Science (b.sc.) in Chemical Engineering
Annual Pay Estimate for Support Engineer and Other Important Info
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